--- title: Operations Consulting Services | Strategy & Execution | AED Solution description: "Strategic operations consulting for scaling businesses: process optimization, CRM automation, AI integration & project management. Data-driven results." image: https://aed-solution.com/hubfs/Image%2010-28-25%20at%204.55%20PM.jpg --- [![AED Solution](https://aed-solution.com/hubfs/AED_logo.png)](https://aed-solution.com/) - [About Us](https://aed-solution.com/) - [Case Studies](https://aed-solution.com/case-studies) - [Services](https://aed-solution.com/services) - [Insights](https://aed-solution.com/insights/scaling-strategy) - [Contact Us](https://aed-solution.com/contact-us) INTELLIGENT OPERATIONAL SYSTEMS # **Our Services** ### Operations are information architecture problems. #### That's the insight that separates us from every other consultant. Operational problems get diagnosed as people problems, process problems, or technology problems. We see them as architecture problems—how information flows through your business, where it gets stuck, where manual handoffs create bottlenecks, and how to redesign the structure so better performance becomes automatic.   [![Book a Strategy Call](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/243351325/interactive-253163221727.png)](https://aed-solution.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKOru1s%2FeSvWh8Q6%2BqumJRGdFesuaurcCn7aQ2IAmtq4vY22M4uI%2FKYgvzfEoLl%2BSD2JD7XQVS%2BsONj5f66HeFCbH8Q48FlTS4s38vyK2SiVcDgJMUgk1OsTnOM5HYHpWVK%2Br24xk47%2BvYW%2BlvTytthu80ghhQz4S7hEVI%2BHnkKKJsxUGP%2FBr9SlUG01VYKJA%3D%3D&webInteractiveContentId=253163221727&portalId=243351325) #### OUR STORY **Founded in 2025 by Michal Basha**, former Director of Operations at a financial technology company where she learned one lesson repeatedly: companies scale when their infrastructure makes good performance possible. When infrastructure is missing, no amount of effort closes the gap. Michal watched leadership focus on training and accountability when the real constraint was systems architecture. Agents needed visibility into capacity. Collections teams needed strategic calling deployment, not random dialing. Support teams needed intelligent routing, not generic queues. The pattern was clear: build the infrastructure, performance improves. The right systems make better results automatic. AED Solution exists to build the infrastructure that growing companies need. ## *What Makes Us Different* ***WE DIAGNOSE BEFORE WE BUILD*** Our engagements start with questions, not solutions. How does work actually move through your business? Where does information get manually transferred? What creates the bottleneck? We map the real workflow. Then we build infrastructure around what's actually happening. ***WE BUILD PRODUCTION, NOT DEMO* -** Production-grade systems handle edge cases. They include documentation. They can be maintained after we deploy. They keep working when unexpected things happen. We design for reality - the messiness, the exceptions, the scenarios that break typical automation. ***WE BECOME PARTNERS, NOT VENDORS* **Our relationships evolve over time. First automation might connect your CRM to task management. Your team sees the value. They identify three more handoffs that could be automated. We build those. Six months later, you're operating with infrastructure that wasn't possible before. And the system keeps improving. ### WHAT WE BELIEVE   ![Operations diagnostic framework showing data analysis methodology for identifying systemic bottlenecks through process mapping, workflow analysis, performance metrics review, and capacity modeling—enabling evidence-based operational redesign rather than symptom treatment](https://aed-solution.com/hs-fs/hubfs/strategic-problem-solving-process-optimization-frameworks.png?width=1024&height=1024&name=strategic-problem-solving-process-optimization-frameworks.png) #### MISDIAGNOSED  OPERATION PROBLEMS Leadership sees underperformance and assumes people need to work harder. We see underperformance and ask: do they have the infrastructure that would make good performance possible?   ![AI automation architecture diagram showing integrated workflow between HubSpot CRM, LiveVox and Zendesk contact center, and custom automation tools—demonstrating how intelligent process automation reduces manual work 50%+ while improving consistency and enabling real-time performance visibility](https://aed-solution.com/hs-fs/hubfs/ai-automation-integration-hubspot-livevox-zendesk.png?width=1024&height=1024&name=ai-automation-integration-hubspot-livevox-zendesk.png) #### [Y](https://aed-solution.com/services#ai-automation)OU CAN'T IMPROVE WHAT YOU CAN'T SEE Visibility is the foundation. If you can't measure utilization, capacity, and workflow friction in real time, you're guessing. We build infrastructure that makes operational reality visible.   ![Project management coordination framework visualizing cross-functional team alignment, milestone tracking, risk management, and deliverable orchestration—ensuring complex operational transformation projects stay on track with clear accountability and measurable progress indicators](https://aed-solution.com/hs-fs/hubfs/project-leadership-certified-project-management.jpg?width=754&height=754&name=project-leadership-certified-project-management.jpg) #### INFRASTRUCTURE COMPOUNDS Each system we build makes the next one easier. First workflow connects two platforms. Second workflow adds three more. Six months later, your entire operation runs on connected infrastructure instead of manual handoffs.   ## **MEASURABLE IMPACT** **We design strategies that create visible, quantifiable results — not vague improvements or theoretical frameworks. Every solution includes clear baseline measurements and ongoing performance tracking.** [![Read the case studies](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/243351325/interactive-250958947052.png)](https://aed-solution.com/hs/cta/wi/redirect?encryptedPayload=AVxigLL0NXqS3%2FsJ5EGKKEmVPF7JU2FVzZ1uCtRZayojYyjAMWCFA%2BfL1NmTLCp3dD2GNQuf3cGiko7fiOoUjAzV4%2FROkEP97tQsFQtY3fSsu%2B7JFNhO7Zh73%2FvzMRjqIwJAx9Mr19q1osV9Jnf%2BznRsEsgoZPEvudNKF74Qilem2XmaPYUmSYGib%2F4%3D&webInteractiveContentId=250958947052&portalId=243351325) ### 30-40% ##### Faster Decision Cycles Reduction in time from insight to action through streamlined data flows and clarified approval processes. ### 20-35% ##### Efficiency Gains Improvement in operational efficiency through process optimization and intelligent automation. ### 50%+ ##### Reduced Manual Work Decrease in time spent on repetitive tasks, reporting friction, and coordination overhead. - [About Us](https://aed-solution.com/) - [Case Studies](https://aed-solution.com/case-studies) - [Services](https://aed-solution.com/services) - [Insights](https://aed-solution.com/insights/scaling-strategy) - [Contact Us](https://aed-solution.com/contact-us) ![AED Solution logo](https://aed-solution.com/hubfs/Rever_AED_logo.png) Smart Strategies. Real Solutions. *Operational AI Systems and Automation for Financial Services and B2B Companies* © 2025- AED Corporation < ... ```json { "@context" : "https://schema.org", "@id" : "https://aed-solution.com/#organization", "@type" : [ "Organization", "ProfessionalService" ], "areaServed" : "Worldwide", "contactPoint" : [ { "@type" : "ContactPoint", "areaServed" : "Worldwide", "contactType" : "consultation booking", "telephone" : "+16463228311" } ], "description" : "Revenue operations consulting for growth-stage companies. CRM automation, team restructuring, and systems that drive measurable growth.", "email" : "info@aed-solution.com", "founder" : { "@type" : "Person", "jobTitle" : "Founder & Operations Strategy Leader", "name" : "Michal Basha" }, "image" : "https://aed-solution.com/hs-fs/hubfs/aed-solution-business-consulting-logo.jpg", "logo" : { "@type" : "ImageObject", "url" : "https://aed-solution.com/hs-fs/hubfs/aed-solution-business-consulting-logo.jpg" }, "name" : "AED Solution", "sameAs" : [ "https://www.linkedin.com/in/michal-basha-52a6a3223" ], "telephone" : "+16463228311", "url" : "https://aed-solution.com" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://aed-solution.com/#website", "@type" : "WebSite", "name" : "AED Solution", "publisher" : { "@id" : "https://aed-solution.com/#organization" }, "url" : "https://aed-solution.com" } ``` ```json { "@context" : "https://schema.org", "@type" : "BreadcrumbList", "itemListElement" : [ { "@type" : "ListItem", "item" : "https://aed-solution.com/", "name" : "Home", "position" : 1 }, { "@type" : "ListItem", "item" : "https://aed-solution.com/services", "name" : "Operations Consulting Services | Strategy & Execution | AED Solution", "position" : 2 } ] } ```