What's Your Next
Operational Move?
Operational infrastructure that eliminates manual work between your business platforms. At AED Solution, we map how information flows through your company, then build the automated workflows that connect your existing tools.
Your business runs on multiple platforms. Each one handles a specific function - managing customers, tracking projects, processing invoices, coordinating communication. These systems don't communicate with each other. Someone on your team checks one platform, copies information, opens another system, updates it manually, sends status emails, pulls data into reports.
We build the infrastructure that eliminates these manual handoffs.
When we complete a project, information flows automatically between your platforms. Updates trigger without human intervention. Reports generate and distribute themselves. Your team stops being data connectors.
CRM & Platform Integration
End-to-end workflow automation connecting your CRM with AI tools and business platforms. We build custom workflows that eliminate manual handoffs throughout your complete operational workflow - from lead intake through data synchronization to pipeline management and customer communication.
Industry-Specific Platform Implementation
When growth requires new infrastructure, we evaluate specialized platforms, negotiate contracts, and handle complete implementation.
We work with call center systems, PLM and ERP systems and PMS and transaction management platforms. Full-service implementation from platform evaluation through data migration and team training.
AI Workflow Automation
Custom AI integration embedded into operational workflows - not chatbots, but intelligent automation running continuously in the background. We build AI agents that extract data from invoices, generate reports automatically, conduct deep research and source relevant information, categorize incoming requests and documents, create social media content on schedule, save files with intelligent naming conventions, generate tasks to keep teams on track, and produce customized meeting summaries with next steps. Complete workflow design from diagnosis through edge case handling, testing, and deployment - AI operates automatically within existing processes, eliminating manual work without requiring human interaction.
About AED Solution
We turn complexity into clarity - and clarity into growth.
Most businesses don't have operational problems. They have information architecture problems.
Your team doesn't need more tools. They need the ones you already use to communicate with each other. When platforms don't talk, people become the connectors - checking one system, copying data, updating another, sending status emails, pulling reports manually.
Our approach is to build the infrastructure that eliminates this. Information flows automatically between your platforms. Updates trigger without human intervention. Reports generate and distribute themselves.
AED Solution designs and builds intelligent operational systems for growing businesses. We map how information actually moves through your company, then architect the automation that connects your existing tools into a unified workflow.
"Every challenge is a system waiting to be understood."
Core expertise: Executive coordination automation, call center workflow optimization, AI agent development, and platform integration across CRMs, PLM, ERP systems, and property management systems.
Founded by Michal Basha, former operations strategy leader with a mathematics background from Imperial College London. Her approach treats operations as information architecture - designing how data flows, where automation eliminates bottlenecks, and how technical infrastructure scales performance without scaling cost.
Based in New York, serving clients nationwide.
How We Work
DIAGNOSE Map how work actually happens through team interviews and process documentation. Identify the 2-3 highest-ROI constraints - usually where manual coordination creates bottlenecks or the same data gets entered in multiple systems.
BUILD Start where ROI is highest. Work on multiple automations simultaneously across different areas. You see results as we build. Your team identifies more opportunities. New data surfaces, revealing inefficiencies you didn't know existed.
DEPLOY Continuous deployment, not a big-bang launch. First automation might eliminate manual updates between CRM and task management. Team sees value, requests more. We build it. Infrastructure compounds - each workflow makes the next one easier.
EVOLVE This becomes a partnership, not a project. New automations, new reports, new integrations. Systems keep improving post-launch - eliminating inefficiencies as they emerge, building infrastructure that scales with your business.
TIMELINE First results in 30-45 days. Ongoing relationship as your operational infrastructure evolves.
TYPICAL OUTCOME Real-time visibility into operations that was impossible when data lived in disconnected systems. Elimination of human error from manual data entry and copy-paste workflows. Significant time reclaimed per team member as manual processes reduce from hours to minutes. Capacity growth without adding headcount. Specific metrics depend on which operational constraints we're eliminating.
Outgrown Your
Operational Systems?
You're growing, but your systems weren't built for this scale. The manual workarounds that functioned at 10 people break at 30. Spreadsheets that tracked everything now miss critical details. Coordination that happened through quick messages now requires three follow-up meetings. Hiring more people doesn't fix architectural problems—it scales the inefficiency. We diagnose where your infrastructure is breaking, design the automation that fixes it, and build the systems that scale with your business. Schedule a diagnostic call to identify your highest-cost operational constraint and see what eliminating it looks like.
TESTIMONIAL
I worked with Michal for several years as my trusted person on various projects and complex tasks including implementation of software and building workflows such as Hubspot. She brings a combination of strong analytical capabilities, common sense, multitasking and strong execution.



