Building Operational AI
Systems That Scale

 


At AED Solution we build infrastructure that eliminates repetitive manual work - connecting your platforms, handling edge cases, and running 24/7 with minimal oversight. The result: your high-value teams focus on revenue-driving work, not manual processes.

 Founded by Michal Basha, who spent four years leading operations strategy at a financial services company before launching AED Solution consulting practice

Operations strategy consultant leading diagnostic session with business executives, analyzing contact center performance dashboards and capacity planning tools to identify systemic bottlenecks and architect scalable operational systems for financial services company

 

HubSpot Integration & Intelligent Automation

End-to-end workflow automation connecting HubSpot with AI tools and 1,500+ platforms. Builds custom workflows both within HubSpot and across external systems to eliminate manual handoffs throughout the complete operational workflow - from lead intake through data synchronization to pipeline management.
HubSpot CRM pipeline visualization showing automated workflow stages and conversion metrics
 
LiveVox contact center dashboard showing real-time agent performance and call routing optimization
 

LiveVox Contact Center Optimization

Capacity planning, intelligent routing, workforce forecasting, and IVR design for scalable contact center operations. Includes agent utilization modeling and real-time performance analytics.

Previous results: 16X operational scale (20K→320K monthly calls), 49% abandon rate reduction in under two months.

AI Workflow Automation

Custom AI integration embedded directly into operational workflows - not chatbots or subscription tools, but intelligent automation running continuously in the background.

Complete workflow design and implementation from initial diagnosis through edge case handling, testing, and deployment. AI operates automatically within existing processes, eliminating manual work without requiring human interaction.

Recent implementations: proposal generation (8 hours → 20 minutes), customer intake qualification (50% faster processing), document review (90% manual effort reduction).
AI workflow automation diagram showing integration between HubSpot, LiveVox, and custom AI tools for business process optimization
About AED Solution

We turn complexity into clarity—and clarity into growth.

AED Solution specializes in designing and building intelligent operational infrastructure for financial services and B2B companies. We architect end-to-end automation systems that eliminate manual work - connecting platforms, embedding AI into workflows, and building technical infrastructure that operates continuously without oversight.

Our approach combines analytical rigor with practical implementation: diagnose the highest-ROI operational constraints, design custom technical solutions, and build the systems that make better results automatic.

"Every challenge is a system waiting to be understood."

Michal Basha
Founder, AED Solution
Core expertise includes HubSpot revenue operations architecture, LiveVox contact center optimization, and AI workflow automation across 1,500+ platform integrations.

Founded by Michal Basha, a former operations strategy leader with a mathematics background from Imperial College London. Her systems thinking approach treats operations as information architecture problems - designing how data flows, where automation eliminates bottlenecks, and how technical infrastructure scales performance without scaling cost.

Based in New York, serving clients nationwide.
 

 

Operations strategy consulting team conducting diagnostic business meeting with holographic data visualization overlay, demonstrating AED Solution's 4D implementation framework (Discover, Design, Deliver, Embed) that delivers 35% efficiency improvement through systematic bottleneck analysis

Our Implementation Process

DIAGNOSE  Identify the 2-3 bottlenecks bleeding the most revenue. Process mapping and team interviews reveal where manual work kills productivity. We prioritize by ROI, not by what’s easiest. 
ARCHITRCT Design end-to-end workflow automation. Map information flow, plan integrations, design edge case handling, define metrics. Build the architecture once, correctly.
IMPLEMENT Configure platforms, build workflows, connect systems, embed AI. Phased deployment with continuous testing. Weekly milestones. Zero operational disruption.
OPTIMIZE Monitor, refine, scale. Systems improve post-launch - eliminating new inefficiencies, chasing higher benchmarks, delivering compounding returns quarter over quarter.
Timeline: 60-90 days to measurable results.

Typical outcomes: 16X capacity growth without adding headcount, 15-20 hours/week reclaimed per team, 8-hour processes reduced to 20 minutes.

<span style="font-size: 24px;"></span><span style="font-size: 20px;">See How It Works</span>

 

Outgrown Your
Operational Systems?

Growth creates operational chaos. Manual processes break. Lead conversion suffers. You need someone to architect the infrastructure that scales with you - from lead intake through execution. Together with AED Solution, we turn strategic vision into measurable impact. Schedule a diagnostic call to identify where your systems are breaking and how to fix them.
TESTIMONIAL 
 
I worked with Michal for several years as my trusted person on various projects and complex tasks including implementation of software and building workflows such as Hubspot. She brings a combination of strong analytical capabilities, common sense, multitasking and strong execution.
 
Einat Steklov
Co-CEO, Kashable LLC
 
Ready to eliminate manual work?

Schedule a 30-minute diagnostic call. We’ll identify your operational bottlenecks and explore whether we’re the right fit.

Let's tackle your challenges together

 

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